Inspiration and information

Tourism providers use various marketing tools (both online and offline) for advertising purposes and customer communications. These are touchpoints between providers and customers through their customer journey up to booking a holiday. This module examines which of these tools are perceived as sources of inspiration and which are used to obtain information about a holiday. In addition, the intention is to highlight the specific tools customers use at each stage of their customer journey.

  • Which marketing tools do customers perceive to be sources of inspiration when choosing a destination? Which online and offline media are used to obtain information about certain aspects of a holiday (e.g. accommodation, journey and activities)? What has changed in this respect in recent years?
  • Who uses which tools, and what differences exist in relation to travel behaviour?
  • At which stage of the customer journey do customers use the various tools?

Please contact us if you are interested in more detailed information on this module.

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Martin Lohmann on customer value in tourism: happiness and well-being - "the real thing" (ITB Congress 2016, Marketing & Distribution Day): 

ITB Academy Webinar "The Germans on holiday - Trends from the study Reiseanalyse 2015"

To the webcast

Martin Lohmann on vacation trends in 2025 (ITB Congress 2015, Marketing & Distribution Day):